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Track an Email Delivery – cPanel

Learn How to Track an Email Delivery in cPanel. This interface displays reports about email message delivery attempts from your account. You can also use this feature to trace a message’s delivery route, which can help you to identify message delivery issues. By default, this interface lists the 250 most recent message delivery failures to and from your cPanel account’s mailboxes.

Video tutorial – Track an Email Delivery in cPanel

Step-by-step tutorial – Track an Email Delivery in cPanel

  1. Login to cPanel.

    Tutorial: login from the Client Area or the direct link.

    Find the Email section and click the Track Delivery link.

    Extilum cPanel - Email - Track Delivery

  2. Track Delivery

    Delivery Report table
    To filter the records by the result, select any of the following checkboxes:
    Show Successes
    Show Deferred
    Show Failures
    Show In-Progress

    Select the maximum number of results to display from the Max Results/Type menu.

    Extilum cPanel - Email - Track Delivery

  3. Delivery Report Table

    Click the table options icon (Options).

    To display the column, select the checkbox.
    To hide the column, deselect the checkbox.

    Select All — Selects all available options.
    Event — An icon that indicates the message’s delivery status.
    User — The email address on your system that sent the message The sender’s cPanel username.
    Domain — The sender’s domain.
    From Address — The email address on your system that sent the message
    Sender — The sender’s cPanel username.
    Sent Time — The date and time when the user sent the message.
    Sender Host — The sender’s host’s IP address.
    Sender IP Address — The sender’s IP address.
    Authentication — The sender’s authentication type.
    Spam Score — The email’s Apache SpamAssassin score.
    Recipient — The email address to which the user sent the message.
    Delivery User — The username that owns the recipient’s email address.
    Delivery Domain — The recipient’s domain.
    Delivered To — The recipient’s email address.
    Router — The internal router that the mail server used to determine the message’s destination.
    Transport — The recipient’s SMTP type.
    Out Time — The date and time when the intended recipient received the message.
    ID — The outgoing message’s unique identifier.
    Delivery Host — The recipient email exchanger’s hostname.
    Delivery IP Address — The recipient email exchanger’s IP address.
    Size — The size of the outgoing message. vResult A message that describes the delivery results.
    ActionsInfo Click the information icon to view and print information about the selected message. This information includes the message’s sender, recipient, username, and more.

    Extilum cPanel - Email - Track Delivery

  4. Delivery Event Details

    Next to the email, click the blue button under Actions to view information about the email transmission.
    Delivery Event Details Window opens.
    You will then see Delivery Events Details for that specific email. It will list the event, user, Domain, From Address, Sender, sent time, sender host, sender IP, Authentication, Spam Score, Recipient, Delivery user, delivery domain, delivered to, router, Transport, out time, ID, delivery host, delivery IP, size, and result.
    After viewing, you can Print the Report or Close it.

    Extilum cPanel - Email - Track Delivery

  5. Search Box

    To search for a specific address, enter the Recipient Email then click the Run Report button.

    Extilum cPanel - Email - Track Delivery

  6. Email Address Trace.

    Extilum cPanel - Email - Track Delivery

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