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Open ticket – Client Area

Learn How to Open a ticket in Extilum Client Area. Support tickets are a great way of communicating with us when you are looking for support, having your questions answered, reporting problems, or asking for assistance.

Video tutorial – Open a ticket in Extilum Client Area

Step-by-step tutorial – Open a ticket in Extilum Client Area

  1. Login to Extilum Client Area

    Click this link to login.

    Select the Open ticket button in the menu on the left.

    Extilum Client Area - Open ticket

  2. Open ticket

    Choose how You want to contact:
    General Enquiries
    Technical Support
    If not sure, You can click any of the selected, and we will assess the nature of your inquiry.

    Extilum Client Area - Open ticket

  3. Open ticket

    Your Name and Email Address are filled in automatically.
    – Type the appropriate subject related to your query
    if you have not chosen the appropriate department for your query, you can also choose the appropriate department from here:
    – General Enquiries
    – Technical Support
    Extilum Client Area - Open ticket

  4. Open ticket

    Related Services
    From the Related Service Drop-down box, choose a service for which you are raising a support ticket.
    If none applies to your inquiry, select option None.
    Choose the level of emergency for your inquiry.
    – High
    – Medium
    – Low

    Extilum Client Area - Open ticket

  5. Open ticket

    Type your actual query in detail.
    If you want to send us files or images related to your issue, you can attach them here (Allowed File Extensions: .jpg, .gif, .bmp, .jpeg, .png,).
    The maximum file size limit of your attachment should be 2 MB.
    When you are ready, click on Submit button.

    Extilum Client Area - Open ticket

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